November 12, 2019
To develop and implement a process by which new technologies, systems, and services can be scaled and transitioned to production mode, a service-maturation framework is being incorporated in the development of IT service-management processes. To ensure that existing production IT services are as adaptable as possible to accommodate innovation, APIs to key production systems are being inventoried and made available to OneIT staff. To develop services, processes, and structures within OneIT to rapidly meet the technology needs of innovations, a “build” service that can quickly research and develop IT solutions for faculty, staff, and students is being explored. A new accountable leader will be identified for this goal; Danny Tang transitioned to senior director of ITS Research Services.